Program content and learning outcomes

Cultural Competence Program (CCP) is part of the SBS Inclusion Program and consists of two distinct courses, Core Inclusion and Culture, with nine modules in total. It features:

  • Real video stories from interviews
  • Animated educational graphics
  • Engaging interactive activities
  • Further reading and links
  • Over 60 films
  • Over 3 hours of training content
  • Relevant and practical culture-specific information
  • Available anytime, anywhere via web browser or can be added to your LMS

Modules cover the following topics

Why Inclusion?

  • What is diversity and inclusion
  • Inclusion at work
  • Intersectionality
  • Benefits of inclusion

Unconscious Bias

  • Bias and inclusion
  • Recruitment bias
  • Groupthink
  • Stereotypes and generalisations
  • Managing unconscious bias

Core Skills

  • Assumptions
  • Open-ended questions
  • Curiosity

How to be Inclusive

  • How to be inclusive
  • Inclusion and recruitment
  • Flexibility
  • Universal and inclusive design
  • Excluded
  • Included

Cultural Differences and Similaries

  • Time
  • Direct and indirect communication
  • Family
  • What's in a name?
  • Cultural themes

Practical Cultural Competence

  • Assumptions
  • Open-ended questions
  • Curiosity
  • Respect

Cross-Cultural Communication #1

  • Greetings
  • Values
  • Cultural dimensions
  • Communication and ‘face’

Cross-Cultural Communication #2

  • Verbal
  • Non-verbal and written communication styles
  • Object language
  • Use of interpreters and translators

Cultural Adaptation

  • Stages of cultural adaptation
  • Impact on management

Australia by the Numbers

  • Population statistics
  • Religion
  • Indigenous Australians
  • Australian values

Content preview

The concept of ‘face’

Being curious about cultures

Making assumptions

Benefits of diversity and inclusion

Learning outcomes

Individual learning outcomes are geared toward developing understating in culture, diversity and inclusion through looking at some of the following:

  • Meanings and definitions
  • Ways that cultural diversity contributes to competitive advantage
  • Unconscious bias in decision making and how to remedy it
  • Different cultures’ ways of thinking, acting and communicating
  • How the above is affected by values, attitudes and beliefs
  • How different people of different cultures adapt to new cultures

A person who has completed the CCP will be:

  • More effective and efficient in dealing with people from diverse cultures on a day to day basis
  • A better manager of diverse teams
  • More capable of building respectful relationships
  • Ready for further training
  • Able to better understand and appreciate diverse cultures in everyday life

Benefits of doing the program

The CCP helps organisations and individuals build capability around cultural diversity. For organisations, the program is a cost-effective and scalable way to train large or small numbers with consistency. In doing so, diversity and inclusion can be turned into a competitive advantage. The course is also a great foundation for further activities and training.

Business Growth

Drive innovation

Better business outcomes

Marketing

Improve market reach and customer service

People

Increase talent pool

Employee retention and increased productivity

Governance

Meet legal obligations and improve OH&S

Individuals doing the program will gain practical skills and cultural specific knowledge for use in the workplace and everyday life. By improving verbal and non-verbal communication, individuals and mangers will be better able to address diverse workforces and customers, leading to better management.

Ultimately the key to dealing with cultural diversity is building mutually respectful relationships.