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Benefits to your organisation include:

  • Make diversity a competitive advantage
  • Recruit and retain top talent
  • Foster innovative solutions resulting from diversity
  • Improve service delivery
  • Increase market share to culturally diverse customers
  • Improve reputation and brand recognition
  • Achieve corporate social responsibility goals

Benefits to individuals include:

  • Improve understanding of self
  • Improve understanding of other cultures
  • Improve career prospects
  • Gain access to a large repository of cultural information


Course Format

The Cultural Competence Program is delivered in app format. That means the course is easily accessed 24/7 to fit the needs of the employees. Simply download the app to get instant access to the course through your smartphone or tablet.

Cultural Competence in Australia

Australia is one of the most culturally and linguistically diverse countries in the world. Diversity, managed well, has been demonstrated to generate competitive advantage for organisations. The Cultural Competence Program features real life stories, engaging learning activities and provides practical support in working within our diverse cultural landscape. The Cultural Competence Program can help you unlock the hidden value within your enterprise and demonstrate leadership in Australia’s multicultural environment.

Based on quantitative research by SBS, the map above represents how Australians described Australia 20 years ago. To see how perceptions have changed to what they are today, tap or click on the map.

500,000 Australians by 2020

The program features a new curriculum, state of the art online courses and will develop a future community of trainers with the aim to deliver face-to-face and online training to over 500,000 Australians by 2020. We are looking for organisations willing to unlock their cultural potential through undertaking training in cultural competence.

Unique Collaboration

The Cultural Competence Program is a collaboration between SBS, Multicultural NSW and International Education Services to improve cultural competence in the Australian workforce by delivering large scale, cost-effective training. The goal is to improve social cohesion in Australia and improve outcomes for organisations operating in an increasingly culturally diverse society.

Made in Australia

The cultural competence program provides cutting edge online training to your business and is specifically developed to be implemented in an Australian context. We believe that learning can be fun and achieved through games and effective story telling, complemented by rigorous data and leading edge technology.

Cultural Atlas

The Cultural Atlas is a comprehensive and practical guide to Australia’s diverse cultures and the best ways to engage with them. We are looking for individuals from all cultural backgrounds to share their insights and contribute to the continuous development of the Cultural Atlas.

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International Education Services


New South Wales